Privacy Policy

Last Updated: [January 1, 2026]

1. Introduction

Welcome to PlaybookOps, Inc. (“PlaybookOps,” “we,” “us,” or “our”). We operate the website https://www.playbookops.ai and provide an AI-powered platform that helps businesses turn conversations, recordings, and operational knowledge into documented Standard Operating Procedures (“SOPs”) and scalable systems (collectively, the “Services”).

We are committed to protecting your privacy and handling your data with transparency, care, and integrity. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use PlaybookOps.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Information You Provide Directly

When you interact with PlaybookOps, we may collect personal and business-related information, including:

- Full name

- Email address

- Phone number

- Company name and role

- Account login credentials

- Billing and payment information

- Communications with us (support tickets, emails, forms, onboarding sessions)

b. User Content & Operational Data

As part of using PlaybookOps, you may provide or generate content such as:

- Voice recordings and audio files

- Transcriptions and written process descriptions

- SOPs, workflows, playbooks, and operational documentation

- Internal business processes, role definitions, and training materials

Ownership:
You retain full ownership of your content. PlaybookOps does not claim ownership of your SOPs, recordings, or business data.

Use:
We process this data solely to deliver the Services you request—turning your inputs into structured, searchable, and usable documentation.

c. Automatically Collected Information

When you visit PlaybookOps.ai or use the platform, we automatically collect certain technical and usage data, including:

- IP address

- Browser type and version

- Device and operating system

- Pages viewed and actions taken

- Session duration and referral sources

- Platform usage and feature interaction data

This information is collected through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We use your information to:

- Provide, operate, and maintain the PlaybookOps platform

- Create and manage user accounts

- Generate SOPs and documentation from your inputs

- Improve platform performance, accuracy, and usability

- Process payments and manage subscriptions

- Communicate with you about product updates, support, and service notices

- Send marketing or educational communications (with opt-out options)

- Comply with legal, regulatory, and contractual obligations

We do not sell your personal data.

4. AI, Automation, and Data Processing

PlaybookOps uses AI-driven tools and automation to convert user-provided inputs (such as voice recordings or text) into structured SOPs and operational documentation.

- Your data is processed only to deliver the functionality you request

- Customer content is not used to train public or third-party AI models

- Any third-party AI or infrastructure providers are bound by confidentiality and data protection obligations

- We do not use your content for advertising or resale purposes

PlaybookOps exists to serve as your documentation engine, not a data-harvesting platform.

5. How We Share Information

We may share information only in the following limited circumstances:

a. Service Providers

With trusted vendors who help us operate the platform (hosting, analytics, payments, infrastructure), under strict confidentiality agreements.

b. Legal Requirements

If required to comply with applicable laws, regulations, subpoenas, or lawful government requests.

c. Business Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

d. With Your Consent

When you explicitly authorize us to share information.

6. Cookies and Tracking Technologies

PlaybookOps uses cookies and similar technologies to:

- Enable core platform functionality

- Maintain secure sessions

- Analyze platform usage and performance

- Improve user experience

You can control or disable cookies through your browser settings, though some features may not function properly as a result.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information, including secure hosting environments, access controls, and encryption where appropriate.

While we take security seriously, no system can guarantee absolute security.

8. Data Retention

We retain personal and operational data only for as long as necessary to:

- Provide the Services

- Fulfill contractual and legal obligations

- Resolve disputes and enforce agreements

You may request account deletion or data removal by contacting us, subject to applicable legal requirements.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

- Access your personal information

- Correct inaccurate data

- Request deletion of your data

- Opt out of marketing communications

To exercise these rights, contact us at:

[email protected]

10. Third-Party Links and Integrations

PlaybookOps may integrate with or link to third-party tools (e.g., Google Drive, Notion, Microsoft 365). We are not responsible for the privacy practices of third-party services. Your use of those services is governed by their respective privacy policies.

11. Children’s Privacy

PlaybookOps is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of PlaybookOps after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

PlaybookOps, Inc.
Website: https://www.playbookops.ai
Email: [email protected]